I am extremely pleased since switching to Pro Link Card Services, not only did I save money with lower fees but the help is extraordinary. The turnover from our last processor was so easy, they took care of everything- it was handled with just a couple of phone calls and all in ONE day! Also, I can call, email, and speak directly to my rep and if she can’t fix the situation then she gets someone who can in a timely manner. We’ve never had a problem that wasn’t fixed the same day. We get next day funding, faster than our last processor, and the client website is easy to follow and use. I generally use it to print statements, but the website is more helpful than I use it for! Overall, we are very happy with Pro-Link, we have no reason to complain about anything! We would recommend this processing company to anyone looking to save money or who are in need!
-New England Truck Stop Sturbridge, MA
We have been with Pro Link since 2011. They have exceptional customer service. Anytime we have a problem with one of our credit card terminals or a question regarding our account, we get a resolution almost immediately. It could not have been a better transition from our old processor. We are saving approximately $1500/month! Loving the low flat rate pricing that we were given. Very easy to read statements. Overall, we have nothing but great things to say about our experience! I would highly recommend them to anybody that accepts credit cards. You won’t be disappointed!!
– Bellavia Chevrolet Buick, East Rutherford NJ
My name is Melanie McGuire and I am the owner of SaltEfx Therapy LLC. I just want to say a few great words about Jamie Frankford who has been instrumental in helping us get our business started online as well as our successful store front location credit card processing. When I needed a solution with our credit card processing system, Jamie was there. When I needed a quick solution to a question regarding our online store, Jamie was there. When I had a question about a fee or billing issue, Jamie was there. I knew I could call Jamie any time knowing she would respond with swiftness as well as repaired with a solution to whatever I threw her way. We had used other credit card processing services in the past and never received this kind of valuable treatment.
Jamie, I thank you for all you do and have done for us. I’d recommend you to anyone for your exemplary services, your enthusiasm and your caring attitude to help a business to grow and succeed.
-SaltEfx Therapy LLC, Harrisburg PA
From the very beginning of our association with Jamie as a representative of Pro Link, it has been nothing short of great. In the beginning when I had MANY questions, she calmly explained and never lost patience. And because of that I never hesitate calling because she makes you feel she cares. And when something occurs she can’t handle, she knows where to direct to get a quick solution. And so far everything works just fine. The money from the transactions get into the bank account very smoothly and that is good for the business.
Edwina Poehler (for Kurt Poehler)
– Spring House Farms Schuylkill Haven, PA
My name is Julie Folino. My husband and I own three businesses in which Pro Link services our credit card needs. About two years ago, we were contacted by Carmine and Damian from Pro Link in regards to switching our credit card processing with their company. At first I dismissed them because I thought that they would be like all other credit card sales people that I had met in the past; where they promise you the world to get you to sign up with them, and then they disappear when you need them. After their third attempt, I decided to give them a chance, and I am really glad that I did. not only did I get better rates, but I also received better customer service, which to me is very important. I always call them directly, rather than the processor and someone always returns my calls, usually Jamie, who always tries to resolve our issues. I also like the fact that they are local and will come to your place of business when you have a problem, rather than try to explain to someone over the phone many miles away, and you have to troubeshoot the issue yourself while you are busy at your establismment or better yet, you have to wait 24-48 hours for another terminal to be shipped to you. We recently had an issue at one of our businesses, on a busy Saturday morning where we couldn’t process credit cards, and the third party processors are not on duty on Saturdays to help us. I called Jamie, and she came right away with another terminal and we were up and running in no time. This is the kind of customer service that businesses need and deserve.
-Berks Soil & Stone Reading, PA
Pro Link has exceptional customer service. My terminal went down over a busy holiday weekend and Jamie was there with a replacement terminal the next business day before my shop opened so I could start taking credit cards again and she also made sure my gift cards were added too. We also love our rate Pro Link gave us, as they were saving us money and love that they are local. I would highly recommend them to everyone!
-Alberto’s Pizza York, PA
We switched our merchant services to Pro Link over a year ago. As small business owners who generate sales with high quality furniture, we find the services provided by Pro Link are effective, easy to understand and provide a huge cost savings. Customer service has been excellent and the staff are very attentive to our needs.
-Allentown Tables Allentown, PA
We love working with Pro Link for the past 4 years. Carmine was able to save us a significant amount on fees which really helped us! Jamie and the staff are always there to answer questions when we have them. Pro Link took the work out of figuring out my bank statements and made the whole switch over process to them very smooth. I highly recommend this company.
-BeBalanced Centers Lancaster, PA
Since switching to Pro Link, we have saved a good chunk of money each month, which ends up being a lot at the end of the year. Pro Link was able to itemize each of our other merchant account invoices and show us the outrageous fees others charge. To date, Pro Link has been very helpful and we are glad to have switched.
-Burchfield Truck Sales Duncansville, PA
We have been using Pro Link at Cliptations for our credit card processing for over 1 1/2 years now. The savings over our last card processor has been huge. We honestly had a few bumps in the road at the very beginning with set up that was taken care of. Everything has been smooth sailing since.
-Cliptations Johnstown, PA
Pro-Link has been a wonderful credit card processor. Their rates are the lowest offered, the personnel are always pleasant and helpful. There is rarely a wait for help and the fact that they are local makes sure that we are doing business with our own neighbors, not another state or country. I would recommend them to anyone.
-Hanoverdale Agway Harrisburg, PA
We contracted with Pro-Link Card Services almost 3 years ago to date. Everything thta has been promised has been fulfilled. The set up was quick and easy. We are saving money. Carmine, Damian, Jamie and Denise are all courteous and knowledgeable. They handle our service issues promptly. I would recommend Pro Link to any company that’s looking for a credit card processor.
-Levengood’s Flowers Douglassville, PA
I want to thank Pro-Link and Jamie for all you have done for our 4 businesses. I was very skeptical to switch again after 3 different merchants in 10 years. We are so grateful for the easy to understand statements and it always has been less then the 1.99% they promised. Pro-Link has saved us hundreds of dollars per month. Thank you!
-Keystone Pet Place Mt Joy, PA
Over our twenty years in business, we have heard a lot of pitches about how xyz credit card processing service is going to save money. Our experience shows that such claims are usually bogus. But Pro-Link has proven to be the exception. We are a seasonal business so it takes a year to really see the results. And, after three years we have documented proof that Pro-Link has saved us thousands of dollars.
-Woodward Landscape Phoenixville, PA